Payment Methods & Policy

At Pets-Finds, we make shopping for your furry friend simple, secure, and stress-free! We offer multiple safe and convenient payment options, so you can check out with confidence.

We understand that security and flexibility are important when making a purchase, so here’s everything you need to know about our payment methods and policies.

Accepted Payment Methods 

We accept the following trusted payment options to give you the best shopping experience:

✔️ Credit & Debit Cards – Visa, Mastercard, American Express, Maestro
✔️ PayPal – Secure and fast checkout with buyer protection
✔️ Google Pay & Apple Pay – Quick mobile payments for a seamless checkout

At checkout, you’ll see all available payment options based on your location and eligibility.

Safe & Secure Payments

At Pets-Finds, your security is our priority! We use SSL encryption technology to protect all transactions, ensuring your payment details remain 100% secure and confidential.

✔️ We never store your payment information—all transactions are securely processed through trusted payment gateways.
✔️ Fraud protection measures are in place to keep your data safe.
✔️ We comply with PCI-DSS standards for a secure checkout experience.

Payment Processing

Once your payment is completed, you will receive an order confirmation email with all the details. Orders are processed within 1-2 business days, and you will receive a tracking number once your order has shipped.

If your payment is unsuccessful or declined, please:

✔️ Double-check your card details (expiration date, CVV, and billing address).
✔️ Try an alternative payment method or contact your bank to ensure your card is authorized for online transactions.
✔️ Reach out to our friendly support team at office@pets-finds.uk for assistance.

Payment Issues & Order Holds

In some cases, an order may be placed on hold for security verification. This may happen if:

🚨 The billing address does not match the cardholder’s details.
🚨 The payment is flagged for potential fraud.
🚨 The transaction is unusually large or outside your usual spending pattern.

If your order is on hold, we may contact you for verification before processing the payment. This is to protect you from unauthorized transactions.

Refunds & Payment Reversals

✔️ Refunds are processed within 5-7 business days once your return is approved (see our Return & Refund Policy for more details).
✔️ The refunded amount will be credited back to your original payment method.
✔️ If your refund takes longer than expected, please check with your bank or PayPal before contacting us.

Need Help? We’re Here for You!

If you experience any payment issues or have questions, feel free to reach out to us. Our team is always happy to help!

📱 Call or Text: +44 7441423657
📩 Email: office@pets-finds.uk

At Pets-Finds, we make every step of your shopping journey smooth, secure, and enjoyable. Shop with confidence, knowing that your transactions are safe and protected!

🐾 Happy Shopping!
The Pets-Finds Team