Return and Refund Policy
At Pets-Finds, we want you and your furry friends to be 100% happy with your purchase. If something isn’t quite right, don’t worry—we’ve got you covered with our hassle-free return and refund policy!
We believe in making things simple, fair, and stress-free, so here’s everything you need to know about returning or exchanging your items.
Easy Returns & Exchanges
We accept returns and exchanges within 30 days from the date you received your order. If your pet isn’t wagging their tail with excitement over their new accessory, you can return it under the following conditions:
✔️ The item is unused, unworn, and in its original condition
✔️ All original packaging, tags, and labels are intact
✔️ The item is not listed as a non-returnable product (see below)
To start a return, simply contact us at office@pets-finds.uk with your order number and reason for return. Our friendly team will guide you through the process!
How to Return an Item
1️⃣ Email us at office@pets-finds.uk with your order details.
2️⃣ We’ll provide you with return instructions, including the correct warehouse return address.
3️⃣ Securely package the item and send it back using a trackable shipping service (we recommend keeping your receipt for reference).
4️⃣ Once received and inspected, we’ll process your refund or exchange within 5-7 business days.
Refunds – Quick & Simple!
Once we receive your returned item and confirm it meets the return conditions, your refund will be processed back to your original payment method.
✔️ Refund Processing Time: Typically 5-7 business days after the return is approved.
✔️ You’ll receive a confirmation email once your refund has been issued.
✔️ If you paid with a credit/debit card, bank processing times may apply.
Non-Returnable Items
For hygiene and safety reasons, some items cannot be returned, including:
❌ Pet beds, feeding bowls, or grooming products that have been used
❌ Personalized or customized pet accessories
❌ Clearance or final sale items
If an item arrives damaged or defective, please contact us immediately with photos, and we’ll make it right!
Order Cancellations & Changes
If you need to cancel or modify your order, please contact us ASAP at office@pets-finds.uk.
✔️ Cancellation requests must be made before your order is shipped.
✔️ If the order has already been dispatched, we won’t be able to cancel it, but you can still return it after delivery.
Our Promise to You & Your Pets
At Pets-Finds, we strive to provide high-quality pet accessories and an exceptional shopping experience. If anything doesn’t meet your expectations, we’ll do everything we can to make it right—because happy pets make happy pet parents!
If you have any questions, feel free to reach out. Our pet-loving team is always here to help!
🐾 Paws & hugs,
The Pets-Finds Team